Playbooks

Playbooks by Twig is a hand-picked selection of AI resources and playbooks specifically tailored for customer support leaders and individual contributors. Its range of materials includes white papers, vendor evaluation matrices, support community Slack threads, and ROI & analytics insights for AI-based solutions. The key features of Playbooks by Twig are its curated white papers which provide an in-depth analysis, research findings, and best practices on AI in customer support. Vendor evaluation matrices offer structured frameworks for evaluating AI vendors and solutions while support community Slack threads encourage engagement and collaboration with a community of customer support professionals. ROI and analytics insights provide guidance on measuring the effectiveness and impact of AI solutions in customer support. Use cases include customer support leaders seeking AI resources to enhance their operations, individual contributors looking for guidance related to AI in customer support, organizations evaluating AI vendors and solutions for their needs, as well as professionals interested in staying up-to-date with the latest trends and research in AI for customer support. Whether it's understanding the latest research, evaluating vendors, engaging with the community or measuring the ROI of AI solutions, Playbooks by Twig offers a wealth of information and guidance to support customer support leaders and individual contributors in their roles.